Choosing your alert system package

In-touch have created a number of different options for our clients. To choose the right one for your needs, please take a moment to run through our step-by-step guide. As you read each section, there is a key word for you to note. Once you have completed the guide, the correct package for you will be obvious from your selection. You can then fill in the application form on the basis of your choice. The starting point is the STANDARD system which includes the alarm unit and simple wrist button with clip and neck strap wearing options.

Step 2—Mobile add-on

Your alert system comes with a wrist button which will work within a 100m range of the base unit. For the majority of cases this is sufficient to protect the user within their home and grounds. However, we can offer users the facility to use their mobile phone to contact the control centre in the case of an emergency. To do this, you will be issued with a secure telephone number to program into your phone and a unique identifier which the centre will use to confirm your identity. If you want this option, note down the keyword MOBILE.

Step 1—Home Security

Your personal alert can include a home security facility. This uses the central alarm unit together with infra red movement detectors. It works by detecting movement in the property when the alarm has been ‘armed’. It will then dial our control centre and our staff can then request confirmation from anyone in the property. If we are not satisfied with the response, we will call your list of nominated contacts in order for the situation to be dealt with locally. We recommend that you use an approved local installer to configure your system for use. If you want home security then you will need to note down the keyword ADVANCED. If not, then you will need to note STANDARD.

Step 3—Automatic fall detection

In certain circumstances, for example where clients are subject to frequent blackouts, or a tendency to lose balance, it may be worth considering an automatic fall pendant. If you think this might apply to you, then please note down the keyword PLUS. Because the automatic fall detection pendants require a different way of wearing and using than a standard system, you will need to consider whether this is something which is absolutely necessary. PLUS systems come with a normal wrist button as standard in any case. The fall pendant is only used with the neck-strap option, or clipped to the wearer’s clothing. This is to ensure that the pendant does not set off too many false alarms. The fall pendant has a delay built into it so that, if put back into an upright position during the ‘countdown’ time, the call is cancelled. For most clients, the STANDARD package is sufficient for their needs.

Step 4— Mobile and Automatic fall detection

To cover you when you're in or out of the home our smart mobile service provides a panic alert plus an automatic fall detector built into a mobile telephone. The mobile can be used through your normal mobile telephone provider, if you already have a mobile telephone this service replaces it if you wish.